To the phrase “You don’t need to keep it all,” I often receive this common response: “I would need to hire an assistant full-time just to manage my email.” While storage may be relatively cheap, think about how long it takes your search engine to find an email among twenty thousand messages. The value of information lies in its accessibility.
How do you begin to declutter your email account? Start by deleting transient emails defined by records that are not essential in documenting agency activities. We previously discussed deleting unsolicited SPAM, distributed messages such as reminders about getting your flu shot, and reference copies in “First Steps to Better Email Management.”
Another example of types of emails that require no documentation for destruction include listserv messages. Set up rules to automatically sort these messages into a separate folder. Also, unsubscribe from groups or even promotional emails that you do not need.
Other types of email easily identified for deletion without documentation include transient records such as accepted/declined meeting requests and read receipts. Even items such as meeting arrangements can be placed in the calendar with the back and forth coordination emails being deleted.
To start finding these types of messages, arrange your emails by “from” which will allow you to select groups of emails and delete them with one click of a button. By arranging your account by sender, you can identify those individuals who do not send email related to the day-to-day operation of government. Some users only send you messages such as “Are you ready for lunch?” Delete emails from these senders in batches.
Email management is not saving all email forever. Spend as little as fifteen minutes every day before or after lunch. Deleting transient emails will help you identify those messages that document your important work in government and will build your confidence as you take additional steps to declutter your account.